PowerPoint-AURAMA005 Manage complex customer issues in an automotive workplace Learner Guide Core units MSMENV472 Implement and

Core units MSMENV472 Implement and monitor environmentally sustainable work practices MSS405001 Develop competitive systems and practices for an organisation MSS405013 Facilitate holistic culture improvement in an organisation Elective units MSS405004 Develop business plans in an organisation implementing competitive systems and practices MSS405005 Manage competitive systems and practices responding to individual and unique customer orders MSS405006 Develop a Balanced Scorecard MSS405007 Introduce competitive systems and practices to a small or medium enterprise MSS405008 Analyse and map a value stream MSS405009 Manage a value stream MSS405014 Develop a communications strategy to support operations MSS405015 Manage relationships with non-customer external organisations MSMENV672 Develop workplace policy and procedures for environmental sustainability MSS404054 Apply statistics to operational processes MSS405020 Develop quick changeover procedures MSS405021 Develop a Just in Time system MSS405022 Design a process layout MSS405023 Develop a levelled pull system for operations and processes MSS405024 Apply the theory of constraints MSMSUP390 Use structured problem solving tools MSS014009 Evaluate sustainability impact of a work or process area * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units HLTAID003 Provide first aid RIICOM201E Communicate in the workplace RIIENV201E Identify and assess environmental and heritage concerns RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIIEGS202E Conduct field work RIIEGS301D Operate and maintain instruments and field equipment RIIEGS304E Mobilise equipment and materials RIIEGS305E Navigate in remote or trackless areas RIIERR202E Contribute to the control of emergencies and critical situations RIIQUA201E Maintain and monitor site quality standards RIIRIS202E Respond to site based spills RIISTD202D Collect routine site samples RIIVEH305F Operate and maintain a four wheel drive vehicle * We can develop additional elective units that are not listed on request (Please contact us for further information)

apply and remove make-up * We can develop additional elective units that are not listed on request (Please contact us for further information)

facilitate and review all aspects of case management CHCDIS009 Facilitate ongoing skills development using a person-centred approach HLTENN040 Administer and monitor medicines and intravenous therapy HLTENN048 Apply nursing practice in the emergency care setting HLTENN053 Apply nursing practice in the critical care setting HLTENN055 Apply nursing practice in the respiratory care setting HLTENN056 Apply nursing practice in the cardiovascular care setting * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCINF304 Install and terminate extra low voltage wiring systems AHCIRG337 Measure irrigation delivery system performance AHCIRG338 Troubleshoot irrigation systems AHCIRG339 Monitor soils under irrigation AHCIRG340 Install irrigation pumps AHCIRG342 Interpret irrigation plans and drawings AHCIRG345 Install pressurised irrigation systems AHCWHS301 Contribute to work health and safety processes AHCWRK309 Apply environmentally sustainable work practices Elective units AHCDRG305 Install drainage systems AHCWRK305 Coordinate work site activities AHCDRG306 Measure drainage system performance AHCDRG307 Troubleshoot drainage systems AHCDRG308 Maintain and repair irrigation drainage systems AHCIRG301 Install gravity fed irrigation systems AHCIRG328 Operate irrigation controller and sensor technology AHCCHM101 Follow basic chemical safety rules AHCCHM304 Transport and store chemicals AHCMOM204 Undertake operational maintenance of machinery AHCMOM304 Operate machinery and equipment TLILIC0003 Licence to operate a forklift truck SITXCCS014 Provide service to customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

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