Training and Assessment Strategy-PSPSS00039 Customer Service Skill Set Course Units of competency FNSACC312 Administer

Units of competency FNSACC312 Administer subsidiary accounts and ledgers FNSACC311 Process financial transactions and extract interim reports FNSTPB402 Establish and maintain payroll systems FNSTPB401 Complete business activity and instalment activity statements FNSACC416 Set up and operate a computerised accounting system FNSACC408 Work effectively in the accounting and bookkeeping industry BSBFIA401 Prepare financial reports * We can develop additional elective units that are not listed on request (Please contact us for further information)

AHCBUS610 Manage agribusiness risk AHCBUS613 Manage human resources AHCWRK520 Develop workplace policy and procedures for environment and sustainability BSBFIN501 Manage budgets and financial plans BSBOPS601 Develop and implement business plans PSPPCY018 Manage policy implementation AHCLPW602 Coordinate the preparation of a regional resource management plan AHCNRM603 Implement a monitoring

Core units CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM2012 Work safely at heights CPCCCM3001 Operate elevated work platforms up to 11 metres CPCCCM3005 Calculate costs of construction work CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCPB3026 Erect and maintain trestle and plank systems CPCCPD2011 Handle and store painting and decorating materials CPCCPD2012 Use painting and decorating tools and equipment CPCCPD2013 Remove and replace doors and door and window components CPCCPD3021 Prepare existing coated surface for painting CPCCPD3022 Apply paint by brush and roller CPCCPD3023 Apply texture coat paint finishes by brush

Core units SHBBMUP009 Design and apply make-up SHBBMUP010 Design and apply make-up for photography SHBBMUP013 Design and apply creative make-up SHBBRES003 Research and apply beauty industry information SHBXCCS008 Provide salon services to clients SHBXIND003 Comply with organisational requirements within a personal services environment SHBXWHS003 Apply safe hygiene

select and induct staff SITXCCS008 Develop and manage quality customer service practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-PSPSS00039 Customer Service Skill Set Course Units of competency FNSACC312 AdministerYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.